Terms of Service

Last updated: September 23, 2025

1. Acceptance of Terms

By downloading, installing, accessing, or using the Chamate mobile application (“the App”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, please do not use the App.

2. Description of Service

Chamate is an AI-powered mobile application that provides:

  • Voice-based conversation features
  • Speech recognition and audio processing tools
  • Personalized audio-based experiences
  • Interactive AI conversation sessions
  • Voice interaction and communication features

3. Eligibility

Age Requirements

  • Users must be at least 13 years old to create an account independently
  • Children under 13 may use the App with verifiable parental consent in compliance with COPPA
  • Users under 18 must have parental or guardian permission to use the App

Account Responsibility

  • You are responsible for maintaining the security of your account
  • You must provide accurate and complete information
  • You are responsible for all activities that occur under your account

4. Permitted Use

You may use the App for:

  • Personal communication purposes
  • Voice interaction and conversation
  • Audio-based communication
  • General app functionality and features

5. Prohibited Use

You may NOT use the App for:

  • Any illegal or unauthorized purpose
  • Violating any applicable laws or regulations
  • Transmitting harmful, offensive, or inappropriate content
  • Attempting to gain unauthorized access to the App or its systems
  • Reverse engineering, decompiling, or disassembling the App
  • Commercial purposes without explicit permission
  • Sharing your account credentials with others
  • Creating fake accounts or impersonating others

6. Audio Data and Microphone Usage

Permission Requirements

  • The App requires microphone access for core functionality
  • You consent to audio processing as described in our Privacy Policy
  • You may revoke microphone permission, though this may limit functionality

Acceptable Audio Content

  • General conversations and interactions
  • Voice-based communication
  • Appropriate questions and interactions with the AI

Prohibited Audio Content

  • Offensive, abusive, or inappropriate language
  • Copyrighted material without permission
  • Personal information of others without consent
  • Any content that violates applicable laws

7. Intellectual Property Rights

Our Rights

  • Chamate and all related trademarks are owned by Neurakind
  • The App, including its design, functionality, and content, is protected by copyright and other intellectual property laws
  • All AI-generated responses and content remain our property

Your Rights

  • You retain ownership of your personal data and content you create
  • You grant us a limited license to use your data as described in our Privacy Policy
  • Any feedback or suggestions you provide may be used to improve the App

8. Third-Party Services

The App integrates with third-party services including:

  • Gemini Vertex AI for speech recognition and AI processing
  • Firebase Analytics for app performance monitoring

Your use of these services is subject to their respective terms of service and privacy policies.

9. Disclaimers and Limitations

General Purpose

  • The App is designed for general communication and interaction purposes
  • AI responses are generated automatically and may not always be accurate
  • Users should verify important information from authoritative sources

No Warranties

  • The App is provided “as is” without warranties of any kind
  • We do not guarantee uninterrupted or error-free service
  • We are not responsible for technical issues beyond our control

Limitation of Liability

  • Our liability is limited to the maximum extent permitted by law
  • We are not liable for indirect, incidental, or consequential damages
  • Total liability shall not exceed the amount paid for the App (if any)

10. Privacy and Data Protection

  • Your use of the App is governed by our Privacy Policy
  • We are committed to protecting your personal information
  • Data processing complies with GDPR, CCPA, and COPPA requirements

11. Account Termination

By You

  • You may stop using the App at any time
  • You may request account deletion through the app settings

By Us

  • We may suspend or terminate accounts for violations of these Terms
  • We may discontinue the service with reasonable notice
  • Termination does not affect previously accrued rights or obligations

12. Updates and Modifications

App Updates

  • We may update the App to improve functionality and security
  • Critical security updates may be applied automatically

Terms Updates

  • We may modify these Terms from time to time
  • Material changes will be communicated through the App
  • Continued use after changes constitutes acceptance

13. Geographic Restrictions

  • The App is primarily intended for users in regions where our services are legally available
  • Some features may not be available in all jurisdictions
  • Users are responsible for compliance with local laws

14. Contact and Support

Customer Support

  • Email: support@neurakind.com
  • Response Time: We aim to respond within 48 hours during business days

Reporting Issues

  • Report technical issues through the app or email
  • Report inappropriate content or behavior immediately
  • Report security concerns to our support team

15. Dispute Resolution

Governing Law

  • These Terms are governed by the laws of the United States
  • Disputes will be resolved in accordance with applicable jurisdiction

Resolution Process

  1. Contact our support team first for issue resolution
  2. If unresolved, disputes may be subject to binding arbitration
  3. Class action lawsuits are waived to the extent permitted by law

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Neurakind regarding the use of Chamate.

18. Emergency Situations

  • The App is not designed for emergency situations
  • For medical, legal, or safety emergencies, contact appropriate local authorities
  • Do not rely on the App for critical decision-making

Contact Information:

  • Company: Neurakind
  • Email: support@neurakind.com
  • Privacy Policy: Available within the app and on our website

These Terms of Use are effective as of the date listed above and apply to all users of the Chamate mobile application. By using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms.