Privacy Policy

Last updated: October 28, 2025

Introduction

Chamate (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our mobile application (“the App”).

Information We Collect

Audio Data

Our app requests access to your device’s microphone (RECORD_AUDIO permission) for the following purposes:

  • Voice Interaction: To enable voice-based conversation features
  • Speech Recognition: To convert your speech to text for better interaction
  • Audio Processing: To provide personalized audio-based experiences
  • Voice Features: To support voice-based functionality and features

Other Data

  • Device information (model, operating system version)
  • App usage analytics (anonymized)
  • User preferences and settings
  • User activity and performance data

Subscription and Payment Data

  • Payment Processing: All payment transactions are processed through Apple App Store or Google Play Store. We do not directly collect, store, or process your payment card information
  • Subscription Status: We receive information about your subscription status (active, expired, cancelled) from the app store platform
  • Purchase History: We may receive anonymized purchase verification tokens to validate your subscription status
  • Billing Information: Your billing address and payment method details are managed exclusively by Apple or Google and are not accessible to us

How We Use Your Data

Audio Data Processing

  • Local Processing: Audio may be processed locally on your device for immediate feedback
  • Cloud Processing: Some audio may be sent to secure cloud services for advanced speech recognition and AI processing
  • Temporary Storage: Audio data is processed in real-time and temporarily cached only as needed for functionality

Subscription Data Usage

We use subscription and payment-related information to:

  • Service Access: Verify your subscription status and grant appropriate access to premium features
  • Account Management: Manage your account and subscription lifecycle
  • Customer Support: Provide support for subscription-related inquiries
  • Usage Analytics: Understand subscription patterns to improve our service offerings (anonymized data only)
  • Fraud Prevention: Detect and prevent fraudulent subscription activities

Storage and Retention

  • No Permanent Storage: We do not permanently store your audio recordings unless explicitly requested by you for specific features (e.g., saving voice notes)
  • Automatic Deletion: Temporary audio data is automatically deleted after processing
  • User Control: You can request deletion of any stored data at any time

Security

  • Encryption: All audio data transmission is encrypted using industry-standard TLS/SSL protocols
  • Secure Servers: Any cloud processing uses secure, SOC 2 compliant servers
  • Access Control: Only authorized personnel have access to processing systems, and they are bound by strict confidentiality agreements

Third-Party Services

Our app may use the following third-party services for enhanced functionality:

  • Speech Recognition APIs (Google AI)
  • Analytics Services (Firebase Analytics)
  • Payment Processing (Apple App Store, Google Play Store, RevenueCat)

Your Rights and Choices

You have the right to:

  • Deny Permission: Deny microphone permission (though this may limit app functionality)
  • Revoke Access: Revoke microphone permission at any time through your device settings
  • Data Deletion: Request deletion of any stored personal data
  • Account Deletion: Delete your account and associated personal data (see Account Deletion section below)
  • Data Export: Request a copy of your data in a portable format
  • Opt-out: Opt out of analytics and data collection (may limit personalization features)
  • Subscription Management: View, modify, or cancel your subscription at any time through your device’s app store settings
  • Payment Information Access: Access your payment history and billing information through your Apple or Google account
  • Subscription Data: Request information about your subscription status and usage

Account Deletion

When you delete your account, we take the following actions:

  • Personal Data Removal: All personal data associated with your account will be permanently removed from our systems
  • Abuse Prevention: To prevent abuse of our free monthly quota system, we retain a non-identifiable hash of your email address for 30 days
  • Usage Tracking: We also retain the number of tokens used during the current month for quota management purposes
  • Active Subscriptions: Deleting your account does not automatically cancel your subscription. You must separately cancel your subscription through your device’s app store settings to stop future billing. Subscription cancellation follows the terms outlined in our Terms of Service
  • Subscription History: Anonymized subscription transaction records may be retained for legal, tax, and accounting purposes as required by law

This retention policy ensures fair usage of our free services while protecting your privacy through non-identifiable data storage.

Children’s Privacy

Our app may be used by children under 13. We comply with COPPA (Children’s Online Privacy Protection Act):

  • We do not knowingly collect personal information from children under 13 without verifiable parental consent
  • Parents can review, delete, or request that we stop collecting their child’s information
  • We do not share children’s personal information with third parties except as necessary for app functionality

Data Security Measures

We implement comprehensive security measures including:

  • Encryption: End-to-end encryption for data transmission
  • Access Controls: Multi-factor authentication for system access
  • Regular Audits: Security audits and vulnerability assessments
  • Incident Response: Established procedures for data breach response
  • Staff Training: Regular privacy and security training for all personnel

International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will:

  • Post the updated policy in the app
  • Notify users of material changes via app notification
  • Update the “Last updated” date at the top of this policy

Compliance

This privacy policy complies with:

  • Google Play Store requirements for apps using microphone permissions
  • Apple App Store privacy guidelines
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Children’s Online Privacy Protection Act (COPPA)

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: support@neurakind.com Response Time: We aim to respond to privacy inquiries within 48 hours

This privacy policy is effective as of the date listed above and applies to all users of the Chamate mobile application.